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Acne & Pimples

A common skin condition appearing typically on the face and upper torso. A buildup of dead skin cells, bacteria, and dried sebum block the skin’s hair follicles. It is prevalent amongst teenagers and young adults.

Addictions & Substance Abuse

The compulsive physical and/or psychological need to consume or use a substance despite the potential harm it causes. Addictions include alcohol, food, tobacco, prescription and illicit drugs, gambling, playing video games, shopping, and sex.

Adjustment & Change

Typically occurs as a reaction to change, unexpected event or stressor. Symptoms include anxiety, stress, feeling sad and hopeless, depression, and a reduced ability to cope with day to day life.


Following the onset of puberty, it is a stage of many physical, sexual, cognitive, social and emotional changes, defined by the World Health Organization as between the ages of 10-19.

Alzheimer’s, Dementia & Memory Loss

A significant decline in cognition compared to previous functioning. Deficits include memory impairments, mental decline, foggy thinking, disorientation, confusion, aggression, agitation, changes to one’s personality, and mood changes.


Characterised by excessive worrying and fear whereby it interferes with life. Symptoms include stress, worry, restlessness, fatigue, sweating, poor concentration, uncontrollable or unwanted thoughts, irritability, nausea, and hypervigilance.

Autoimmune Difficulties

Occurs when healthy body cells are mistakenly attacked by the immune system. Common autoimmune diseases are rheumatoid arthritis, lupus, celiac disease, inflammatory bowel disease, Type 1 diabetes, Grave’s disease, Hashimoto’s thyroiditis, and multiple sclerosis.

Behavioural Issues

This refers to extremely difficult and challenging behaviours that are outside the norm for their age. Prevalent behavioural problems include mood disorders, learning difficulties, oppositional defiant disorder (ODD), conduct disorder (CD), and attention deficit disorders (ADHD & ADD).

Bipolar Disorder 1 & 2

Characterised by extreme moods including episodes of depression and mania. Symptoms include mood swings, sadness, anger, anxiety, apathy, euphoria, guilt, hopelessness, loss of interest, self-harm, risk-taking behaviours, delusions, racing thoughts, and sleep problems.

Body Image

Refers to the opinions and perceptions that one holds about their physical appearance. Resulting feelings can be positive, negative, neutral, or a mixture. Perceptions are influenced by individual, social and environmental factors.

Brain Fog

Problems such as memory impairment, lack of mental clarity, poor concentration and inability to focus because of cognitive dysfunction. It is not a disorder but rather a symptom of other physical and or psychological conditions.


The deliberate, repetitive and intentional use of inappropriate words and actions against another person to cause physical, emotional or social harm to their wellbeing. Is often seen in schools, the workforce, and over the internet (known as cyberbullying).


A group of young human beings below the age of puberty. It is characterised by a period of emotional and physical development.

Chronic Health Conditions

A persistent and long-lasting health condition or disease. The term chronic is often applied when the course of the disease lasts for more than three months. Conditions include arthritis, pain, Crohn disease, Cystic fibrosis, cancer, diabetes, and obesity.

Chronic Pain

Mild to severe pain that persists for at least three months, or extends beyond the typical healing time. Chronic pain presents in many different forms, including nerve pain, pain from bones, muscles and joints.


A form of development and enhancement in an area, administered by an expert in the field (called a coach). The coach supports the learner/client in achieving a specific personal or professional goal by providing training and guidance.

Colds & Flu

Colds are a viral infection affecting the nose, the throat and upper airway. Symptoms include coughing, fever, sore throat, sneezing, blocked or runny nose, and congestion. The flu is considered more serious and can include fatigue and muscle aches.

Depression & Mood Problems

Characterised by a consistently poor mood or loss of interest in activities that had previously provided enjoyment. Symptoms include weight changes, feelings of hopelessness, sadness, excessive sleep, insomnia, and excessive crying.


The term describes a period of time whereby one stops consuming unhealthy, processed, or harmful foods, drinks or drugs, in order to improve one’s health.


The body cannot maintain healthy levels of glucose (a type of sugar) in the blood. Glucose builds up leading to high blood glucose levels potentially causing health problems such as heart disease, stroke, kidney disease, eye and foot problems.

Digestive & Gut Issues

Problems with the digestive system include heartburn/GERD, IBD, IBS, and leaky gut. Symptoms include bloating, diarrhoea, gas, stomach pain, and cramps. These can be brought on by medications, lifestyle factors, stress, deficient diet, and decreased physical activity.

Domestic Violence

It is abusive or intimidating behaviour in a relationship and or within the home. It can come in many forms including social, physical, sexual, financial, and emotional abuse.

Eating Problems

Characterised by non-typical eating patterns. It is associated with stress, yo-yo diet changes, emotional issues, and concern about body weight or shape. Symptoms include inadequate or excessive food intake, binging, purging, excessive exercise, low self-esteem, mood problems, or obsessively striving for a healthy diet.

Existential & Life Crisis

A transitional phase in one’s life whereby s/he feels the need to find meaning or purpose. It typically occurs in periods of stress, situations that require difficult decision making, when life seems pointless, or when feeling disconnected from others.

Family Conflict

Arises when family members have differing or clashing views and beliefs, or when misunderstanding occur. If not resolved peacefully can lead to arguments and resentment, therefore fostering a hostile home environment.


The feeling of constant tiredness and weakness. Can present itself either physically, mentally or a combination of both. Symptoms include feeling overtired, low energy, and a strong desire to sleep. It can interfere with normal daily activities.

Forensic Psychology

A field in psychology whereby psychological knowledge, theory, and skills is applied to the understanding and functioning of the legal and criminal justice systems. It is used to understand the criminal intent and mental state of crime perpetrators.

Grief & Loss

A natural response to loss, grief is characterised by intense sorrow experienced after losing a loved one, a pet, or something particularly meaningful. Everyone expresses grief differently within varying time frames. Emotions include sadness, anger, anxiety, guilt, shock, regret, relief, overwhelm, isolated, irritability, or numbness

Health Concerns

A health-related matter that is of interest, importance, or worry to someone. Concerns include an emotional, physical, or spiritual difficulty that is a setback from an individual’s usual health-state.

Holistic Healing

A form of healing that looks at all aspects of an individual’s being, rather than just what appears to be the problematic area. It addresses the whole person by targeting the body, mind, spirit, and emotions to achieve optimal health.

Hormone Imbalances

The endocrine system produces chemicals known as hormones through the pineal gland in the brain. Imbalances occur when there is too much or too little of a hormone in the bloodstream. Even small imbalances can cause side effects in the body.

Leaky Gut

A condition whereby the intestinal walls become permeable thereby allowing harmful toxins into the bloodstream. Symptoms include food sensitivities, IBD, mood problems, skin conditions, autoimmune and thyroid problems. Causes include diet, stress, food intolerances, drugs and alcohol.

Lifestyle Issues

Many health conditions arise due to the poor choices individuals make, such as lack of exercise, substance abuse, and an unhealthy diet. Many conditions could be prevented by adopting health promoting lifestyle choices.

Meditation & Mindfulness

Meditation is the act of giving your attention and awareness to only one thing, to achieve a relaxed state, emotional calmness, stability, and a clear mind. Mindfulness means paying attention to the present moment. Both contribute to wellbeing.


It is the natural decline in men’s and women’s reproductive hormones. For women it typically occurs 12 months after her last menstrual cycle. However, changes for both sexes occur over many years commencing in one’s 40s. Symptoms for both include sexual difficulties, sleep disturbances, and physical, emotional and mood changes.

Mental Health First Aid

Refers to the help provided to a person who is developing a mental health problem or crisis. Like physical first aid, the support is given until the person receives professional help or until the crisis is resolved.

Nutritional Deficiencies

Occurs when the body doesn’t receive or absorb the necessary amount of nutrients. Deficiencies can lead to digestion problems, skin disorders, stunted or defective bone growth, dementia, and a host of other health conditions.

Obsessive Compulsive Behaviours

Recurring and unwanted thoughts or images (obsessions) followed by repetitive rituals (compulsions) to deal with anxiety. People are usually aware that their symptoms are irrational but find the obsessions uncontrollable and the compulsions impossible to resist.


Investigations, diagnoses, and treatments associated with cancer. It includes preventative medicine, chemotherapy, immunotherapy, hormone therapy, drug therapy, radiation therapy, surgical oncology, and palliative medicine.

Panic Attacks

Sudden episode of intense, overwhelming fear or anxiety based on a perceived threat. Symptoms include shortness of breath, heart palpitations, thoughts of death, feeling choked, excessive perspiration, dizziness, and feeling faint.

Parenting Mentoring

Providing support, guidance, friendship and respect to one’s child, to foster and encourage desired behaviours.

Perinatal & Postnatal Concerns

Worries and mood problems relating to the prenatal (before birth) and postpartum (after birth) of ones’ pregnancy.

Personality Disorders

Refers to a long-term, enduring pattern of thinking, behaviour, and emotion that is extreme and inflexible. People find it very challenging to change their behaviour or adapt to different situations.


Characterised by an excessive and irrational fear and anxiety reaction to a situation, specific object, or activity. The individual may experience a deep sense of dread or panic when encountering the phobic stimuli.

Post-Traumatic Stress & Trauma

Occurs when a person is unable to recover after experiencing or witnessing a terrifying event. Triggers of the event can bring back memories of the trauma and intense emotional reactions. Symptoms include nightmares, flashbacks, avoidance, heightened reactivity, anxiety, or depressed mood.


A mental state where a person is unable to differentiate between what is real and what isn’t. The person may become confused, suspicious, and paranoid. Isolation and a decline in self-care and personal hygiene can occur.

Relationship Problems

Types of problems may include arguments, infidelity, betrayal, jealousy, communication problems, power struggles, or sexual issues. Separation and or divorce often result.

Respiratory Conditions

Occur when there are inflammatory problems with one’s respiratory organs and tissues that make gas exchange difficult. Conditions include asthma, allergy, hay fever, and chronic obstructive pulmonary disease.

School Refusal

Occurs when a child refuses to go to school, has trouble leaving home, or gets extremely upset at the idea of going to school.

Self Esteem & Confidence

Self-esteem is an evaluation of our worth, i.e., how we feel about ourselves and how much positive regard or self-love we have. Confidence is how we feel about our abilities in a situation. Both can vary in degrees of positivity pending on the activity we are evaluating..

Self-harm Behaviours

Deliberately causing pain or injury to oneself, usually as a mechanism to cope with distressing or painful feelings. It includes cutting, burning, hitting oneself, excessive addictive behaviours, and suicidality.

Sexual Abuse

It is any form of forced or unwanted sexual activity without the consent from both parties.

Sleep Problems

Characterised by changes in sleeping patterns or habits that negatively affect health. Common sleep problems include snoring, sleep apnea, insomnia, sleep deprivation, and restless legs syndrome.

Social Difficulties

People who feel socially challenged have difficulty communicating, spending time, and engaging with others. This can lead to social isolation and mood disorders.

Stress & Burn-out

Stress can compromise wellbeing. But, too much over a long period of time can cause burn out; a state of complete mental, physical and emotional exhaustion. Loss of motivation, inability to focus, feeling empty, and social withdrawal are other symptoms.

Suicidal Ideation

Refers to the intent on killing oneself. It could involve a fleeting thought, an intention to harm, and or a thought out action plan. If you feel this way, please refer to our emergency numbers or call lifeline on 13 11 14.

Thyroid Problems

Issues relating to a gland in the neck that helps control many important body functions. It can become overactive (hyperthyroidism), under-active (hypothyroidism), or cancerous. Symptoms include fatigue, weight problems, variations in body temperature, skin conditions, memory and mood problems.

Workplace Issues

Problems that arise in a place of employment. The conflicts can be interpersonal problems resulting from interactions with work colleagues and managers. Common issues include communication problems, bullying, gossip, retrenchment, and change.

Weight Worries

Concerns held about body weight due to being under or overweight, or even due to unexplained changes in weight.

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